Privacy Policy

1. Introduction

Sparkle Star Africa ("we", "us") is committed to protecting the privacy of hotels and individuals who use our platform. This policy explains what data we collect, why, and how.

2. Data We Collect

We collect the following categories of data:

• Account data: hotel name, contact name, email, phone, country
• Usage data: room operations, cleaning logs, staff activity records
• Technical data: IP address, session data, browser type
• Payment data: payment reference numbers only — no card data stored on our servers

3. How We Use Your Data

• To provide and operate the Platform
• To manage your subscription and send transactional emails (account activation, expiry notices)
• To send newsletters and product updates — only to subscribers who have registered (unsubscribe available on request)
• To improve Platform performance and reliability

4. Data Sharing

We do not sell, rent, or share your data with third parties for marketing purposes. We may share data with service providers (email delivery, hosting) strictly for operational purposes under confidentiality agreements.

5. Data Retention

Active account data is retained for the duration of your subscription plus 90 days after cancellation. Logs and activity records are retained for 12 months. You may request deletion at any time.

6. Your Rights

You have the right to access, correct, or delete your personal data. Submit requests to info@sparklestarafrica.com. We will respond within 14 days.

7. Cookies

We use session cookies strictly for authentication. We do not use tracking or advertising cookies.

8. Security

We use HTTPS encryption, bcrypt password hashing, and prepared SQL statements. We conduct periodic security reviews.

9. Children

The Platform is intended for business use only and is not directed at individuals under 18.

10. Changes to This Policy

We may update this policy. Changes will be posted on this page with the updated effective date.

11. Contact

privacy@sparklestarafrica.com  ·  info@sparklestarafrica.com  ·  sparklestarafrica.com